Contact us

Q: How long does it usually take us to make delivery?
A: one month for less than 100 sets of machine tools and two months for over 100 sets.
Q: What's the minimum order quantity and warranties?
A: The MOQ is one set, one-year warranty for system and machinery. (except for the damage caused by human)
Q: Which kind of payment terms we'll choose?
A: T/T or L/C
Q: What is our delivery term?
A: EXW, FOB or CIF
Q: Whether are other accessories available or not?
A: Numerous accessories are optional for each type of machine to meet different machining demands. We are able to provide personalized products for every customer.
Q: How to install and debug the machine after purchasing them?
A: We will contact with local agents for provide you with the service of installation, regulation and operation training; or you also can follow the operation manual to install and regulate the machine by yourselves, and when encountering any problems, please call our 24-hour service hotline (400-669-0001).
Q: How about our after-sales service?
A:Within the one-year warranty, we will take responsibility for any quality problems (except for that caused by human), including part replacement, system regulation and so on. After the warranty expires, we are still willing to provide you the after-sales service of part replacement, at cost price, waiving fees for service.
Q: Do we own CE certification, ISO9001 Certification and other related authentication?
A: We boast CE certification, ISO9001:2008 Certification and much other related authentication, and each type of machine is of the corresponding patent certificates to ensure the exported products qualified.
Q: How do the potential customers have a knowledge of our company?
A: Our headquarters is located in Shanghai and plant in Changzhou Jiangsu Province, one-hour journey apart.
Q: If do we recruit agents?
A:We welcome foreign agents join in us! For agent affairs, please email zhaoxy@cnkemt.com.